The Vale & Downland Museum has enjoyed the services of Howard Hill’s ‘First Ideas’ for many years. The museum has a comprehensive and long-established website which Howard created at a time when few independent museums had a presence on the internet. It is hard to imagine how we would have managed our website without Howard’s responsive approach and high levels of customer service. Neither does he rest on his laurels; the website has recently been give a thorough makeover to comply with W3C accessibility standards – a task Howard was well qualified to perform. The upgrade was carried out swiftly and without disruption to our presence on the web. We can highly recommend ‘First Ideas’.